Fuse Coronavirus Update

We understand plumbing, HVAC and electrical emergencies can happen at any time, including during a pandemic. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing both in the Hudson Valley and around the world, our highest priority is the health and well-being of our clients and employees. With that in mind, we wanted to update you on the actions Fuse HVAC & Appliance Repair has taken in response to the outbreak to protect our employees and clients and continue our efforts to serve the community to the best of our ability.
Any and all Fuse HVAC & Appliance Repair staff who are symptomatic will be asked to stay home.
Our Customer Service staff will be asking all clients if anyone in the home or business has been symptomatic (cough, fever, shortness of breath). At this time, we’re limiting our contact with symptomatic clients in an effort to reduce the possibility of spreading illness to others, per CDC recommendations.
Our field staff will be utilizing protective gear (gloves, booties) in all homes and utilizing recommended hygiene standards, including: regularly washing & disinfecting hands; wiping down work spaces, iPads and vehicles between every service call, limiting physical interactions with customers (no hand shaking, sorry!) and keeping a safe distance from others.

Fuse will continue to operate as scheduled, including 24/7 emergency service. Our focus is to ensure we are available to meet our client’s needs for as long as possible, while also doing our part to keep our community safe and maintain the lowest health risk possible. We will continue to closely monitor the situation as it unfolds, and adjust our operating plan as necessary.

Deena D.

2024-04-19

Very nice, knowledgeable, and helpful technician. Provided the options and associated costs. Would use this company again.

Ron B.

2024-04-17

We chose Fuse to do the HVAC portion of our home remodel and we're very happy with their work! They installed a full Mitsubishi Mini-split heat pump system all throughout our house in 6 rooms. It was a massive job and they did the work relatively quickly and efficiently. The supervisor, Maxim, was very friendly and knowledgeable. Out of several bids that we got, theirs was the only one that gave us everything we wanted at a competitive cost. We'd be happy to recommend Fuse! We also had Fuse Electric work on the electrical portion of our home remodel, for which I wrote up a separate review.

Pablo L. D.

2024-04-10

Great service. They respond really fast and did a great job fixing my thermostat issues.

Manu B.

2024-04-07

We got our duct work completely replaced in our 50 yr old home. They recommended the work, other companies didn't do this much due diligence and mentioned about asbestos but FUSE technicians went step ahead and climbed into attic and our crawl space to ensure there were no asbestos to begin with. Honest people and very competitive if not best quote I got. Moreover the installer, David and Jeremy worked 2 long days non stop to get work done at our home with 100% satisfaction. David explained everything to me and provided other recommendations for future. He is the most honest technician I have encountered in so long. Because of David I wouldn't hesitate to work with FUSE again. Thank you for such a great work. Very happy and highly recommend FUSE!!

K R.

2024-04-05

The technical crews were excellent; very knowledgeable and capable. They were able to do our HVAC, water heater and ductwork replacement even when faced with several unexpected and very challenging situations. David in particular worked some very long hours to get everything installed correctly. The administration side had a few glitches, but everything worked out OK. I would recommend them, but if you are eligible for the Penninsula Clean Energy interest free loan, be sure to apply for it before the work is completed.

Matthew J.

2024-04-05

Exceptional service from FUSE HVAC! They installed a Mitsubishi HVAC system in our home, and we couldn't be happier. The team was professional, knowledgeable, and efficient throughout the process. Our home is now perfectly comfortable year-round, thanks to their expertise. From consultation to installation, everything was seamless and hassle-free. Highly recommend FUSE HVAC for anyone looking for top-notch HVAC solutions!

Amitabha C.

2024-04-04

Fuse HVAC installed Mitsubishi Heat pump in my house and completed the project on 31st March 2024. David and Jeremy started the project and David finished the installation. David worked Saturday and Sunday until 11 PM to complete the work. It took 4 1/2 days. I am very happy with the work that David performed. I was watching the process of installation of the pump and was very satisfied to see that after finishing each step David will spend 10-15 min inspecting the work that he did to make sure that there was no mistake. The result was that during pressure testing to check for gas leakage or when the heat pump was run there was no unanticipated issue. The new ductwork that was installed by FUSE passed the HERS test. FUSE is also installing the attic fan to keep the air circulation going and keep the attic cooler. FUSE was referred to by my friend who used them for installing a similar heat pump and although they were a little more expensive than a few quotes I got from other vendors, I decided to go with them based on my friend's recommendation. I had made a right choice! My only criticism for FUSE is they are not able to estimate the time that it will take to finish the project. They told me it will be done in 3 days but it took 4 1/2 days. My project needed the air handler to be moved to the attic but because the space which had the gas heater was too narrow for the air handler. On the whole it was a good experience working with FUSE. They kept us warm for two days with heater fans and David worked Easter Sunday until 11 PM to install and start up the system without hurrying up at any step to get the installation completed earlier. A big thanks to him and to his assistant Jeremy!

Fuse Coronavirus Update

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