Find answers to the most common questions. If you didn’t find your question here or still have any doubts, you can always contact us via (408) 508‑5239 or support@fuseservice.com.
Call or text us at (408) 508‑5239, email support@fuseservice.com, or request service via the button on our website. When you contact us, please share your address with the ZIP code, the service you need (HVAC, electrical, plumbing, or commercial refrigeration), and choose the issue from the list that describes your situation or the closest to it.
What to expect after:
• We’ll confirm next steps and the earliest available appointment window.
• Photos or videos can help us a lot.
Book Online
We serve the Bay Area included but not limited to San Jose, Palo Alto, Sunnyvale, Menlo Park, Cupertino, and Milpitas, plus nearby communities within our local coverage. If you’re unsure about your address, call or text us and we’ll confirm service availability for your location.
Call (408) 508‑5239.
Our headquarters is located at 2222 Ronald St, Santa Clara, CA 95050. We serve customers throughout our Bay Area coverage area and dispatch technicians based on real‑time availability and the service requested.
Start here: Contact Us
Yes. We work with homeowners (single‑family homes), tenants and property managers (apartments/condos), HOAs, and commercial clients. When booking, tell us who will be onsite, how to access the property, and whether you need documentation for building management.
Schedule service: Contact Us
Our service hours are 8:00 AM to 8:00 PM. We also provide 24/7 customer support, so you can reach us outside regular hours for urgent questions, doubts or scheduling. Technician arrival times depend on real‑time availability and the type of service requested.
We provide 24/7 customer support and prioritize urgent requests based on real‑time availability. We don’t promise guaranteed after‑hours dispatch for every situation, but we will help you take next steps immediately and safely and schedule the earliest available technician appointment. Tell us right away if there’s a burning smell, flooding, or total loss of cooling/heating.
Yes. HVAC and electrical diagnostics are $69, and plumbing diagnostic is free. Our regular customers enjoy free diagnostic for any service.
See pricing here: Prices
Yes. The installation estimate is always free for HVAC, electrical, plumbing, and commercial refrigeration. The estimate helps us confirm the perfect unit for you and your needs, equipment requirements, and any permitting needs so your quote is accurate. We’ll confirm whether your specific request qualifies as a free estimate at booking.
Request an estimate here
Yes. We offer a no‑fee plumbing diagnostic (no service call fee for the plumbing visit). We’ll assess the issue and explain options first. You only pay if you choose to move forward with repair or service, based on the terms of the offer.
More details: Plumbing Diagnostic
Sometimes we can provide a preliminary range based on what you share, but final pricing depends on what we find onsite (equipment condition, access, parts/labor etc.) We confirm scope and pricing before starting work, and we discuss any changes before additional work begins. You can see prices here or contact us.
Yes. We confirm scope and pricing before starting. If the scope changes after diagnosis (hidden issues, access changes, or code requirements), we review options and pricing with you and get approval before proceeding.
Check out the full Terms & Conditions
Yes. We offer a virtual estimate option for electrical and plumbing projects, and we also run promotions tied to it from time to time. If you want to start remotely, ask us during booking and we’ll confirm whether a virtual estimate is possible for your project.
Current offers: Coupons & Discounts
Yes. We offer financing options for qualified customers. Terms, approvals, and available plans are handled through our financing process, and our team can guide you through next steps during your estimate or booking.
More on financing here.
Yes. We run promotions and discounts for regular and new customers and seasonal offers. The most up‑to‑date list is on our coupons page, and we can confirm eligibility when you book. Mention the offer when scheduling so we apply it correctly.
Fuse Rebates are our in‑house rebate offers for select upgrades (such as HVAC replacement, heat pump water heaters, EV chargers, electrical panel upgrades, water heaters, and ductwork). Rebates can change over time, so the rebates page is the best place to confirm current offers, amounts, eligibility, and how to claim.
Yes. Fuse Service Inc. holds California contractor licenses including HVAC (C‑20), Refrigeration (C‑38), Electrical (C‑10), Plumbing (C‑36), General Building (B), and Concrete (C‑8) under License #1052421, and we carry required insurance coverage for the services we provide.
More on this: Terms & Conditions
Yes. Permits are required for HVAC, electrical, or plumbing installation work, so our dedicated team obtains the required permits and coordinates inspections as needed based on local regulations and the project scope. We’ll explain the permitting steps during your estimate so you know what to expect.
More on this: Terms & Conditions
Yes. We offer an HVAC installation labor warranty under the terms defined in our Terms & Conditions, and we confirm warranty details in writing for your specific project. Warranty coverage depends on the installation terms and equipment brand.
Warranty terms: Terms & Conditions
“Up to 12 years” is conditional and depends on the equipment brand and warranty requirements. Extended coverage is not unconditional, and we also do not extend labor warranty beyond the manufacturer’s warranty period. We explain the exact coverage and what’s required to maintain it before you commit. Please note that maintenance requirements may apply to keep extended coverage active.
Warranty terms: Terms & Conditions
Yes. Extended warranty coverage can require regular maintenance, as defined in our warranty terms. We recommend keeping maintenance records so warranty support is straightforward if you ever need it. Maintenance is also the best way to reduce breakdown risk and improve reliability.
Discover our membership options.
We typically recommend seasonal HVAC maintenance, which for most homes means two maintenance visits per year — one for heating season and one for cooling season. The right schedule can vary based on system age, usage, and indoor air needs, and we can recommend a plan after we see your equipment. Maintenance can help prevent unexpected failures during extreme weather.
More with our membership options.
HVAC maintenance includes a structured set of checks and system evaluation steps designed to confirm safe operation, performance, and reliability. We outline what’s included in detail in our maintenance guide so you know what to expect before scheduling.
Check out our maintenance guide: What Does HVAC Maintenance Include?
Yes. We offer membership programs for both residential and commercial customers. Memberships are designed to keep systems maintained, reduce unexpected breakdowns, and provide ongoing benefits such as discounts and scheduled checkups (based on membership terms). You can choose residential vs commercial contract based on your property type.
FUSE Residential Membership | Commercial HVAC Membership
Yes. We install HVAC systems for residential and commercial properties, including air conditioning, heating systems, and heat pumps. We’ll recommend equipment based on the property size, comfort goals, and other personal factors, then confirm scope and pricing before work begins.
More on this: HVAC Installation
Yes. We diagnose and repair HVAC systems across a wide range of equipment types. We focus on identifying the root cause, explaining options clearly, and confirming pricing before we start any repair work. It helps if you share symptoms (warm air, no start, unusual noise, short cycling) when booking.
More on this: HVAC Repair
Yes. We install, repair, and maintain heat pump systems. Heat pumps provide both heating and cooling, and we’ll confirm your home’s setup (electrical capacity, ductwork or ductless needs, comfort goals) before recommending a specific approach. We will also educate you on everything regarding your new efficient system.
More on this: Heat Pump Installation
Yes. We install zoned HVAC systems and ductless mini‑split systems when appropriate for the layout and comfort needs of the property. Zoning can be a good fit for homes with hot/cold rooms, additions, or multi‑story comfort issues. Our comfort advisor will explain everything about zoning during the estimate.
More on this: Centralized HVAC vs Zoned Systems
We determine HVAC system size accounting for the building’s layout, insulation, windows, ductwork, and how the home is used. The goal is the right capacity for comfort and efficiency which helps avoiding problems that can come from equipment that is too large or too small.
Request an estimate: HVAC Installation
Yes. We provide residential and commercial electrical repair services, including troubleshooting and repairs. If you’re seeing repeated breaker trips, overheating outlets, buzzing, or burning smells, treat it as urgent and contact us so we can help you take safe next steps and schedule service.
More on this: Electrical Repair
Yes. We handle electrical panel upgrades/replacements and EV charger installations. Before proceeding with work, we review electrical capacity and installation requirements, then confirm scope and pricing. We can also help you understand whether a panel upgrade is needed for your planned loads.
More on this: Electrical Panel Upgrade | EV Charger Installation
Yes. We provide plumbing repair services for residential and commercial properties, including troubleshooting and repairs for common plumbing issues. We also work with property managers and HOAs when authorization and access details are provided during booking. The plumbing diagnostic is free for any customer.
More on this: Plumbing Repair
Yes. We provide drain cleaning and sewer-related services, including hydro jetting when appropriate for the clog type and pipe condition. If clogs keep returning, we’ll help identify likely root causes and the best next step.
More on this: Drain Cleaning
Yes. We repair and replace water heaters for homes and businesses, including common tank and tankless systems, and we also install heat pump water heaters. We confirm sizing, installation requirements, and project scope during the estimate so you have a clear plan and pricing.
More on this: Water Heater Replacement
Yes. We install, repair, and maintain commercial refrigeration equipment. This includes common categories like commercial refrigerators and freezers, walk‑in coolers/freezers, ice machines, and more. If refrigeration is down or not holding temperature, call as soon as possible so we can triage and schedule service.
What to Expect:
Share equipment type, symptoms, and business hours when booking.
More on this: Commercial Refrigeration
We work across many major brands, and we’re listed as an official dealer/certified installer for select manufacturers. Current partner listings include Daikin, Goodman, Rinnai, Bradford White, State Water Heaters, and Tesla home charging. If your brand isn’t listed, it is fine and we can still perform works on it.
Brand listings: Daikin | Goodman | Rinnai | Bradford White | Tesla | State
We accept cash, check payments and we also provide financing options.
More on this: Financing
Yes — when you opt in, we can send text messages related to scheduling and service updates. You can Reply STOP to opt‑out. For assistance, Reply HELP to (408) 898‑1576. Message and data rates may apply, messaging frequency may vary, and full details are in our Privacy Policy and Terms of Service.
More on this: Privacy Policy | Terms & Conditions
