Payne Furnace Repair in San Jose, California

When winter comes, there’s nothing worse than turning on your furnace, only to realize it’s not working. Recently, we were called out to a job where a customer’s furnace had completely stopped functioning. The root cause? Well, that’s what we were supposed to find and fix. Spoiler: everything went well and the customer is now happy and warm. Read below what we had to do to restore the heating balance in this home.

Repair Process

Diagnosing the Issue

When we arrived at the site, the furnace wasn’t turning on at all. After a thorough inspection, we determined that the control board—the “brain” of the furnace—was defective. The control board controls key operations like the ignition and the gas valve, so without it, the furnace is as good as useless.

Replacing the Control Board and Pilot

Once we identified the faulty control board, we replaced it with a new one. We also replaced the furnace pilot, a crucial part of the system that ignites the burners and keeps the furnace running. Things seemed to be on track, but we quickly noticed another problem: a gas leak.

Addressing the Gas Leak

After replacing the control board and pilot, we realized there was a gas leak. This is a serious issue that not only affects furnace performance but also poses safety risks. We took immediate action, diagnosing the source of the leak and replacing the necessary components to ensure the furnace was running both efficiently and safely.

Final Result

Once the control board and leaking components were replaced, the furnace was back up and running smoothly. The customer now has a safe and efficient heating system, ready to tackle the cold weather.

Why Proper Furnace Repair Matters

Furnaces are complex systems with many interconnected parts. If one part fails, it can cause a chain reaction of issues. That’s why it’s important to have your furnace repaired by qualified professionals who can diagnose and fix the problem correctly the first time.

If your furnace isn’t working or you’re experiencing issues like gas leaks, don’t wait—contact our team today for fast, reliable furnace repair!

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Deena D.

2024-04-19

Very nice, knowledgeable, and helpful technician. Provided the options and associated costs. Would use this company again.

Ron B.

2024-04-17

We chose Fuse to do the HVAC portion of our home remodel and we're very happy with their work! They installed a full Mitsubishi Mini-split heat pump system all throughout our house in 6 rooms. It was a massive job and they did the work relatively quickly and efficiently. The supervisor, Maxim, was very friendly and knowledgeable. Out of several bids that we got, theirs was the only one that gave us everything we wanted at a competitive cost. We'd be happy to recommend Fuse! We also had Fuse Electric work on the electrical portion of our home remodel, for which I wrote up a separate review.

Pablo L. D.

2024-04-10

Great service. They respond really fast and did a great job fixing my thermostat issues.

Manu B.

2024-04-07

We got our duct work completely replaced in our 50 yr old home. They recommended the work, other companies didn't do this much due diligence and mentioned about asbestos but FUSE technicians went step ahead and climbed into attic and our crawl space to ensure there were no asbestos to begin with. Honest people and very competitive if not best quote I got. Moreover the installer, David and Jeremy worked 2 long days non stop to get work done at our home with 100% satisfaction. David explained everything to me and provided other recommendations for future. He is the most honest technician I have encountered in so long. Because of David I wouldn't hesitate to work with FUSE again. Thank you for such a great work. Very happy and highly recommend FUSE!!

K R.

2024-04-05

The technical crews were excellent; very knowledgeable and capable. They were able to do our HVAC, water heater and ductwork replacement even when faced with several unexpected and very challenging situations. David in particular worked some very long hours to get everything installed correctly. The administration side had a few glitches, but everything worked out OK. I would recommend them, but if you are eligible for the Penninsula Clean Energy interest free loan, be sure to apply for it before the work is completed.

Matthew J.

2024-04-05

Exceptional service from FUSE HVAC! They installed a Mitsubishi HVAC system in our home, and we couldn't be happier. The team was professional, knowledgeable, and efficient throughout the process. Our home is now perfectly comfortable year-round, thanks to their expertise. From consultation to installation, everything was seamless and hassle-free. Highly recommend FUSE HVAC for anyone looking for top-notch HVAC solutions!

Amitabha C.

2024-04-04

Fuse HVAC installed Mitsubishi Heat pump in my house and completed the project on 31st March 2024. David and Jeremy started the project and David finished the installation. David worked Saturday and Sunday until 11 PM to complete the work. It took 4 1/2 days. I am very happy with the work that David performed. I was watching the process of installation of the pump and was very satisfied to see that after finishing each step David will spend 10-15 min inspecting the work that he did to make sure that there was no mistake. The result was that during pressure testing to check for gas leakage or when the heat pump was run there was no unanticipated issue. The new ductwork that was installed by FUSE passed the HERS test. FUSE is also installing the attic fan to keep the air circulation going and keep the attic cooler. FUSE was referred to by my friend who used them for installing a similar heat pump and although they were a little more expensive than a few quotes I got from other vendors, I decided to go with them based on my friend's recommendation. I had made a right choice! My only criticism for FUSE is they are not able to estimate the time that it will take to finish the project. They told me it will be done in 3 days but it took 4 1/2 days. My project needed the air handler to be moved to the attic but because the space which had the gas heater was too narrow for the air handler. On the whole it was a good experience working with FUSE. They kept us warm for two days with heater fans and David worked Easter Sunday until 11 PM to install and start up the system without hurrying up at any step to get the installation completed earlier. A big thanks to him and to his assistant Jeremy!